Refund Policy
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable items
Due to hygiene and safety reasons, night guards and other oral care or personal health products cannot be returned once opened or used.
Additional non-returnable items include:
- Gift cards
- Downloadable software
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
Late or missing refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at contact.sleepeace@gmail.com.
Sale items
Only regular-priced items may be refunded. Sale or promotional items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange a defective item for the same product, please contact us at contact.sleepeace@gmail.com with photos of the issue.
Shipping returns
Return shipping costs are the responsibility of the customer and are non-refundable.
If a refund is issued, return shipping costs will be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.